TERMS AND CONDITIONS These terms and conditions (the "Terms and Conditions") govern the use of www.supercoaching.it (the "Site"). This Site is owned and operated by Strategic Partnr Ltd. This Site is an ecommerce website. By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times. THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY. Intellectual Property All content published and made available on our Site is the property of Strategic Partnr Ltd and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site. Acceptable Use As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
- Harass or mistreat other users of our Site; - Violate the rights of other users of our Site; - Violate the intellectual property rights of the Site owners or any third party to the Site; - Hack into the account of another user of the Site; - Act in any way that could be considered fraudulent; or - Post any material that may be deemed inappropriate or offensive. If we believe you are using our Site illegally or in a manner that violates these Terms andConditions, we reserve the right to limit, suspend or terminate your access to our Site. We alsoreserve the right to take any legal steps necessary to prevent you from accessing our Site. Accounts
Page 1 of 9 Website Terms and Conditions Page 2 of 9 When you create an account on our Site, you agree to the following:
You are solely responsible for your account and the security and privacy of your account,including passwords or sensitive information attached to that account; and All personal information you provide to us through your account is up to date, accurate, andtruthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions. Sale of Goods And Services These Terms and Conditions govern the sale of goods and services available on our Site. The following goods are available on our Site:
- Services; - Trainings; and - Educational. We are under a legal duty to supply goods that match the description of the good(s) you order onour Site. The following services are available on our Site:
- Online Training; - Coaching; and - Consulting. The services will be paid for in full when the services are ordered. These Terms and Conditions apply to all the goods and services that are displayed on our Site at thetime you access it. This includes all products listed as being out of stock. All information,descriptions, or images that we provide about our goods and services are as accurate as possible.
Website Terms and Conditions Page 3 of 9 However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk. We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund. Third Party Goods and Services Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site. Subscriptions Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription. To cancel your subscription, please follow these steps: To cancel your subscription, we require a written email at [email protected] 30-days before your next bill. Payments We accept the following payment methods on our Site:
- Credit Card; - Direct Debit; and - Bank Transfer. When you provide us with your payment information, you authorise our use of and access to thepayment instrument you have chosen to use. By providing us with your payment information, youauthorise us to charge the amount due to this payment instrument. If we believe your payment has violated any law or these Terms and Conditions, we reserve theright to cancel or reverse your transaction. Shipping and Delivery When you purchase goods from our Site, the goods will be delivered through one of the following
Website Terms and Conditions Page 4 of 9 methods: - Standard delivery by post. Delivery takes 5 - 7 business days. Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and bank holidays. You will not be charged for the delivery of the goods you purchase on our Site. You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information. Right to Cancel and Receive Reimbursement If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to cancel your contract to purchase goods and services from us within 14 days without giving notice. The cancellation period:
- Will end 14 days from the date of purchas when you purchased digital content that was notsupplied on a tangible medium; - Will end 14 days from the date of purchase when you purchased a service; - Will end 14 days from when you receive, or someone you nominate receives, the goods whenyou purchased good(s) in one order that are all delivered together; - Will end 14 days from when you receive, or someone you nominate receives, the last goodwhen you purchased goods in one order that are delivered separately; or - Will end 14 days from when you receive, or someone you nominate receives, the first goodwhen you purchased goods that will be regularly delivered during a defined period of time. To exercise your right to cancel you must inform us of your decision to cancel within thecancellation period. To cancel, contact us by email at [email protected] or by post at 69High Street, London, N14 6LD. You may use a copy of the Cancellation Form, found at the end ofthese Terms and Conditions, but you are not required to do so.
Website Terms and Conditions Page 5 of 9 The right to cancel does not apply to:
- Goods or services, other than the supply of water, gas, electricity, or district heating, wherethe price depends upon fluctuations in the financial market that we cannot control and thatmay occur during the cancellation period; - Custom or personalised goods; - Goods that will deteriorate or expire rapidly; - Alcoholic beverages where the price has been agreed upon at the time of purchase, deliveryof them can only take place after 30 days, and their value is dependent on fluctuations in themarket that we cannot control; - Services that the customer has requested for the purpose of carrying out urgent repairs ormaintenance; - Newspapers, magazines, or periodicals, except for subscriptions to such publications; and - Accommodation, transport of goods, vehicle rental services, catering, or services related toleisure activities, if the contract includes a specific date or period of performance. Effects of CancellationIf you cancel your contract with us and goods have already been sent to you, then you must returnthe goods to us as soon as possible after informing us of your decision to cancel. You will beresponsible for the cost of returning the goods. We will not be responsible for any damage or loss tothe goods that occurs before they are returned to us, including while the goods are in transit. If you cancel your contract with us, we will reimburse to you all payments we received from youunder the contract, including the costs of delivery, except for any supplementary delivery chargesresulting from your choice of a delivery type other than the least expensive type of standard deliverythat we offer. Please note that we are permitted by law to reduce your reimbursement to reflect anyreduction in the value of the goods that was caused by handling other than what is necessary toestablish the nature, characteristics, and functioning of the goods. We will provide the reimbursement without undue delay and no later than the earlier of 14 daysafter we receive back from you any goods supplied or 14 days after you provide proof that you havereturned the goods. If no goods were supplied, then we will provide the reimbursement no later than
Website Terms and Conditions Page 6 of 9 14 days after the day we were informed of your decision to cancel. If you requested the performance of services begin during the cancellation period, you are required to pay us an amount which is in proportion to what has been performed until you have communicated to us your decision to cancel this contract. We will reimburse to you any amount you have paid above this proportionate payment. If you provide express consent to the supply of digital content during the cancellation period and acknowledge that your right to cancel the contract is lost by the supply of digital content during the cancellation period, you will no longer have a right to cancel the contract. We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement. This right to cancel and to reimbursement is not affected by any return or refund policy we may have. Refunds Refunds for Goods
Refund requests must be made within 30 days after receipt of your goods. We accept refund requests for goods sold on our Site for any of the following reasons:
- Good is broken; or - Good does not match description.Refunds for Services We provide refunds for services sold on our Site as follows:
- You can cancel your order within the first 30 days, and you will receive a full refund. After 30 days since your order is placed, all sales are considered final, and no refund will be offered. Returns Returns can be made by mail. To return a good by mail, follow the following procedure:
Pack your goods and attach the return label that was included in your package. Go to your nearest Website Terms and Conditions Page 7 of 9 post office and pay the necessary postage. Guarantees The following guarantees apply to our Site: - 30-days guarantee from date of purchase. Consumer Protection Law Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply. Links to Other Websites Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites. Limitation of Liability Strategic Partnr Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site. Indemnity Except where prohibited by law, by using this Site you indemnify and hold harmless Strategic Partnr Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions. Applicable Law These Terms and Conditions are governed by the laws of the Country of England. Dispute Resolution Subject to any exceptions specified in these Terms and Conditions, if you and Strategic Partnr Ltd are unable to resolve any dispute through informal discussion, then you and Strategic Partnr Ltd Website Terms and Conditions Page 8 of 9 agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and Strategic Partnr Ltd. Notwithstanding any other provision in these Terms and Conditions, you and Strategic Partnr Ltd agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement. Severability If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid. Changes These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site. Contact Details Please contact us if you have any questions or concerns. Our contact details are as follows: 07488 883161 [email protected]
69 High Street, London, N14 6LD You can also contact us through the feedback form available on our Site.
Effective Date: 5th day of August, 2023 Website Terms and Conditions Page 9 of 9 Cancellation Form If you want to cancel your contract of sale with us you may use this form and email or post it back to us at the address below. To: www.supercoaching.it
Address: 69 High Street, London, N14 6LD Email: [email protected] I hereby give notice that I cancel my contract of sale of the following goods or services: ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ Ordered on: ______________________________________ Received on: ______________________________________ Customer name: ______________________________________ Customer address: ____________________________________________________________________________ Signature (only required if you are returning a hardcopy of this form): ______________________________________
Date: ______________________________________